Return Policy

At YUEFACH, we are committed to your complete satisfaction. If you are not entirely happy with your purchase, we are here to help. This policy outlines the process for returns and exchanges.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

It must be in its original, unworn, and unwashed condition.

All original tags and packaging must be attached.

The return must be initiated within [e.g., 30 days] of the delivery date.

Proof of purchase is required.

2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:

Swimwear with the hygiene seal removed.

Any item that is damaged due to wear or misuse.

3. How to Initiate a Return or Exchange

Please follow these steps:

Contact Us: Email our customer service team at contact@yuefach.com within the eligible return period. Please include your order number and the items you wish to return or exchange.

Receive Instructions: We will provide you with the return shipping address and any necessary instructions.

Ship the Items: Carefully pack the eligible items and ship them to the address we provide. We recommend using a trackable shipping service as you are responsible for the package until it reaches us.

4. Exchange Process

If you wish to exchange an item for a different size or color, please indicate this when you contact us. Exchanges are subject to product availability. If the requested item is not available, we will process a refund for the returned item.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to the original method of payment.

Please allow a reasonable processing time for the refund to appear in your account.

6. Return Shipping

The customer is responsible for the cost of return shipping. This charge will not be deducted from your refund.

7. Damaged or Incorrect Items

We take great care in preparing your orders. If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@yuefach.com. We will gladly arrange a replacement or refund and provide a prepaid shipping label for you to return the item.

8. Contact Us

If you have any questions about our Returns & Exchange Policy, please contact us:
Email: contact@yuefach.com