Shipping Policy

Thank you for your interest in YUEFACH. This policy outlines the key information regarding the shipment of your orders.

1. Order Processing

All orders are processed during our standard business hours, Monday through Friday, excluding public holidays. Once your order is successfully placed and payment is confirmed, it will enter the processing stage. During this time, we prepare your items for shipment.

2. Shipping Destinations

We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.

We are unable to modify a shipping address after an order has been placed and confirmed.

3. Shipping Methods and Carriers

We partner with reliable shipping carriers to deliver your orders. The specific carrier and service level will be selected based on your location and the nature of your items to ensure safe transit.

4. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. This email will include a tracking number and a link to monitor your package's journey. You can use this tracking information to check the status of your delivery.

5. Order Issues

Failed Deliveries: Packages that are undeliverable due to an incorrect or incomplete address provided by the customer will be returned to our facility. In such cases, we will contact you to resolve the issue. Please note that reshipment may be subject to additional verification.

Lost in Transit: While rare, if your tracking information indicates that your package is lost during transit, please contact us immediately. We will initiate an investigation with the shipping carrier to resolve the situation.

6. Contact Us

For any questions regarding your order's shipment, please contact our customer service team.
Email: contact@yuefach.com